At ZA Boutique, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our refund and returns policy below.
- Eligibility for Returns
- Items can be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original packaging with all tags attached.
- Non-Returnable Items
- Items purchased on sale or during promotions are non-returnable.
- Lingerie, accessories, and customized items cannot be returned.
- Return Process
- To initiate a return, contact us at [email protected] with your order number and reason for return.
- Once your return is approved, ship the item to our return address (provided upon approval). Return shipping costs are the customer’s responsibility.
- Refund Process
- Refunds are issued only if the item is defective or incorrect.
- For COD orders, refunds will be processed as store credit.
- Exchanges
- Exchanges are available for size or product replacement. Contact us within 7 days to request an exchange.
- Customers are responsible for shipping costs related to exchanges.
- Damaged or Defective Items
- If you receive a damaged or defective item, contact us within 24 hours of delivery with photos of the issue.
- Contact Us
For any questions regarding refunds and returns, email us at [email protected]. We are here to help!
